1. Personal Data & Privacy
Customer documents and personal information are securely stored.
Data used only for:
Identity verification
Legal compliance
Contact during or after rental
Information never sold or shared without consent unless required by law.
2. Vehicle Policy
Vehicles are checked and cleaned before every delivery.
Regular maintenance ensures safety and performance.
3. Security Deposit Policy
Deposit varies by car type
Refund time: 5–15 working days
Deductions made for:
Traffic fines
Toll fees
Damages or misuse
4. Cancellation Policy
Free cancellation if 48 hours before booking
Cancellations <48 hours: charged 1 day rental
No-shows: no refund
5. Damage Policy
Insurance covers external accidental damage with valid police report
Not covered:
Interior damage
Tire damage
Windshield cracks
Sand damage from off-roading
6. Cleanliness & Hygiene
Smoking inside vehicle incurs AED 500 fine
Excessive dirt or spills incur cleaning fees
7. Toll & Traffic Monitoring
Salik and fines monitored via official channels
Invoices and receipts provided for transparency
8. Customer Support
WhatsApp, phone, or email support: 24/7
For urgent matters: direct line provided at time of booking