1. Personal Data & Privacy
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Customer documents and personal information are securely stored.
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Data used only for:
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Identity verification
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Legal compliance
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Contact during or after rental
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Information never sold or shared without consent unless required by law.
2. Vehicle Policy
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Vehicles are checked and cleaned before every delivery.
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Regular maintenance ensures safety and performance.
3. Security Deposit Policy
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Deposit varies by car type
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Refund time: 5–15 working days
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Deductions made for:
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Traffic fines
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Toll fees
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Damages or misuse
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4. Cancellation Policy
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Free cancellation if 48 hours before booking
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Cancellations <48 hours: charged 1 day rental
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No-shows: no refund
5. Damage Policy
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Insurance covers external accidental damage with valid police report
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Not covered:
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Interior damage
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Tire damage
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Windshield cracks
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Sand damage from off-roading
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6. Cleanliness & Hygiene
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Smoking inside vehicle incurs AED 500 fine
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Excessive dirt or spills incur cleaning fees
7. Toll & Traffic Monitoring
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Salik and fines monitored via official channels
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Invoices and receipts provided for transparency
8. Customer Support
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WhatsApp, phone, or email support: 24/7
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For urgent matters: direct line provided at time of booking